Support - FAQ

No. bitvizo does not offer financial or investment advice. Our platform provides data analyses, indicators and forecasts to help you inform your own trading decisions. bitvizo does not issue specific recommendations to buy, sell or hold assets. For personalised investment advice, please consult a qualified financial adviser.

All users get full access to basic PMP-Cards—and you can view the top signals across all USDT pairs in real time. Premium subscribers unlock advanced features:

• Extended filters (e.g. by market cap or volatility range)
• Customizable alert thresholds
• Historical accuracy dashboards
• API access for PMP data
• Data export (CSV/JSON) of historical PMP-Card cycles

bitvizo is aimed primarily at active crypto traders and ambitious investors who want to enhance their trading strategies with modern data analysis. Day-traders can benefit especially from our real-time analyses and timely forecasts to react faster and more confidently to market movements. In addition, bitvizo is suitable for interested investors who are looking for data-driven insights into the crypto markets to support their decisions. In short: both experienced traders and curious newcomers who value analytical support can profit from bitvizo.

Despite the use of advanced AI technologies, bitvizo cannot guarantee profits. Trading financial instruments—particularly volatile cryptocurrencies—remains risky. Our forecasts are based on historical data and statistical models, but unforeseen market events can occur at any time. Users should always bear in mind that bitvizo is only a tool. High price fluctuations and unpredictable market movements mean losses are possible as well as gains. Invest only sums you can afford to lose and trade responsibly.

• Real-time market analysis: The platform continuously monitors cryptocurrency markets and provides instant analyses to detect trends and sudden changes early.
• Pump forecasts: Our AI models predict potential abrupt price surges ('pumps'), allowing you to identify opportunities for profitable trades in good time.
• Historical-data analysis: By continuously evaluating past price movements, bitvizo steadily refines its forecast models, improving predictions over time.
• Custom alerts: You can set user-defined notifications to be alerted instantly when specific market conditions or thresholds are met (e.g. when a defined price level is reached), ensuring you miss no important developments.
• Forecast evaluation: bitvizo offers tools to assess the accuracy and reliability of its forecasts. Users can track how past predictions have performed to build trust in the indicators.
• Incremental learning: Our AI model constantly adapts to new data (using state-of-the-art machine-learning methods such as Keras Tuner). The system continually optimises its forecasting capabilities to stay up to date with market dynamics.

Yes, bitvizo can be used fully free of charge. All core content of the platform—particularly live price analyses and price-movement forecasts (PMP-Cards)—is accessible without payment. There is no paywall for our information. We also offer optional premium subscriptions that provide additional convenience features (such as extended filters, alert functions, personalised analyses or data export). Users who do not wish to subscribe still have unrestricted and free access to all forecasts and basic functions.

We understand that consistent access to your PMP-Cards and market insights is crucial. To ensure maximum availability, bitvizo operates on a highly resilient, distributed infrastructure:

• Redundant servers & data centers: Our backend is deployed across multiple servers in different availability zones. If one instance or zone experiences issues, traffic is automatically rerouted to healthy instances without interruption.
• Automatic failover & load balancing: A load balancer continuously monitors server health and automatically diverts requests away from any instance showing errors or high latency, ensuring uninterrupted service.
• Continuous monitoring & alerting: We employ real-time monitoring tools that track system health metrics (CPU, memory, network, response times). Any anomaly triggers automatic alerts for our operations team, who can respond immediately.
• Scheduled maintenance with advance notice: Planned maintenance windows are rare, strictly limited to off-peak hours, and always announced at least 48 hours in advance via email and our status page. Outside these windows, bitvizo remains live 24/7.

Thanks to these measures, we maintain a 99.9% uptime SLA, meaning bitvizo is available and responsive virtually all the time, letting you rely on PMP-Cards exactly when you need them.

PMP-Cards are bitvizo's core analytical outputs, highlighting instances where our AI detects an increased likelihood of a short-term price surge for a specific cryptocurrency. Each PMP-Card typically displays the asset in question along with a metric or score indicating the strength or probability of an upcoming upward movement. A higher PMP value suggests a stronger signal that the coin may experience a notable price rise in the near future. It's important to remember that PMP-Cards are indicators, not guarantees. They provide a probability-based insight into price movements, which you can use as a tool for decision support. We recommend viewing each PMP-Card as one piece of the puzzle – a heads-up to investigate that coin further – while also considering other market information (news, overall trends, etc.) before making any trading decision. In summary, interpret a PMP-Card as a real-time tip-off about potential market momentum, to be weighed alongside your own research and risk management.

Cryptocurrency markets are highly dynamic and can be influenced by unpredictable factors, so even the most advanced models will sometimes diverge from real outcomes. PMP-Cards are generated from statistical patterns and historical data, meaning they reflect what is likely to happen under normal conditions – not what will happen with certainty. Unexpected events such as sudden regulatory news, large investor moves ("whale" trades), hacks, or shifts in market sentiment can cause prices to move in ways that the model didn't anticipate. Additionally, a PMP-Card might indicate a high probability of a pump, but probability is not fate – for example, an 80% chance still means 20% of the time the pump may not materialize. It's also possible that a forecasted pump occurs but at a different magnitude or timeframe than expected. The key is to use PMP-Cards as guidance on probabilities and prepare for scenarios where the market behaves differently. Over time, bitvizo's AI continues learning from such instances to improve the system, but no solution can eliminate uncertainty completely. Always practice prudent risk management and use PMP-Cards as one of multiple inputs in your trading strategy, not as a foolproof prediction.

PMP-Cards are generated on a fixed one-minute cycle. Every 60 seconds, bitvizo's backend fetches the latest market data, runs its AI analysis, and issues new PMP-Cards based on that fresh snapshot. The dashboard will refresh your PMP-Cards immediately after each one-minute interval—so you'll always know you're looking at data that's at most one minute old. The platform is designed to continuously monitor prices, volumes, and other indicators and to provide instant analysis, ensuring that what you see on screen is always up-to-date with the latest market conditions. Essentially, whenever you're using bitvizo, you can trust that the PMP-Cards represent the current state of our AI's insight into potential price movements. There's no need to manually refresh or wonder if you're looking at stale information – our system handles the updates automatically so you can focus on the insights.

The accuracy of our PMP values (price-prediction metrics) depends on various factors—particularly current market conditions and the quality of available data. bitvizo uses advanced AI models that continuously learn from historical market data and dynamically adapt to new conditions. This often allows reliable identification of general trends and patterns. Nevertheless, the PMP values calculated by bitvizo should be regarded as informative indicators, not guarantees. They give you an impression of likely market movements but cannot predict future developments with certainty.

If bitvizo's AI detects market behavior that falls outside of normal patterns – for instance, an abrupt price movement or volatility spike that the current model hasn't seen before – the system takes adaptive measures. In practice, our backend will immediately flag and recalibrate the model when there are large deviations between expected and actual market data. This means the AI quickly retrains or adjusts its parameters based on the new information so that its indicators remain as accurate as possible in light of the anomalous event. During these periods of unusual activity, the platform may also update PMP-Cards more frequently or adjust confidence levels to reflect the higher uncertainty. The goal is to ensure that even when the market behaves erratically, bitvizo adapts in real time and continues to provide you with relevant insights. You might not even notice this recalibration happening – apart from possibly seeing revised PMP values – but it's occurring behind the scenes to maintain the quality of the analysis. In short, the system is self-correcting: it learns from the unexpected event and incorporates that knowledge so it can handle similar surprises better in the future.

Yes. bitvizo provides tools to review the historical performance of its PMP-Cards. We believe in transparency, so you can look at past PMP signals and see how the market actually moved afterward. For example, if our platform flagged a pump for a particular coin last week, you can check what happened to that coin's price following the signal and gauge whether the pump occurred as indicated. bitvizo's forecast evaluation feature is specifically aimed at helping users assess accuracy over time. It may include statistics or visuals showing the percentage of PMP-Cards that correctly anticipated significant price moves, as well as cases where the outcome differed. By examining historical PMP-Card accuracy, you can build trust in the platform's strengths and also understand its limitations under certain conditions. Keep in mind that while we strive to continually improve our models (and you should see accuracy improve as the AI learns from new data), no system is perfect. The historical performance view is there to inform you, and we encourage users to regularly consult it – it's a good practice to know how often the signals have been right and under what circumstances.

Filters and thresholds are there to help you personalize the platform's output to your needs. Filters allow you to narrow down which PMP-Cards or alerts you see by setting specific criteria. For instance, you might filter the dashboard to show only certain cryptocurrencies (perhaps the ones you hold or are interested in), or to display only those PMP-Cards with a high confidence level. You could also filter by market conditions – for example, focusing on coins above a certain market cap or volume. Thresholds are user-defined trigger levels tied to the alerts and indicators. This means you can set a numerical value that must be reached before you're notified. A common use of thresholds is configuring alerts for when a PMP probability crosses a certain percentage or when a price moves by more than X% within a short time frame. When you set a threshold, bitvizo will monitor that condition continuously and send you an alert (or highlight the PMP-Card) only when the condition is met or exceeded. By combining filters and thresholds, you essentially tell bitvizo what you want to see and when you want to be alerted. This helps cut through the noise: instead of being inundated with every minor signal, you'll get information that aligns with your strategy and risk tolerance. All users have access to basic filtering options, and premium subscribers gain access to extended filters and more granular alert settings for even finer control. Setting up filters and thresholds is done through a simple interface on the platform – no coding required – so you can easily tweak them at any time as your preferences change.

Absolutely. bitvizo is designed for anyone interested in crypto trading insights, not just programmers or quants. You do not need any coding skills to use the platform – all the complex data collection and AI analysis happens behind the scenes, and the results are presented to you in a user-friendly web interface. If you can navigate a website, you can use bitvizo. The interface provides interactive charts, straightforward PMP-Cards, and easy menus for setting alerts, so everything is point-and-click. In fact, bitvizo is built with traders and investors in mind, including those who might be new to advanced analytics. Both seasoned traders and curious newcomers can benefit from the platform's insights without any programming knowledge. While a basic understanding of trading concepts (like knowing what volatility or RSI means) can help you get the most out of the data, it's by no means a requirement to start. Many users actually pick up more knowledge as they use the tool. So even if you're not tech-savvy, you can rely on bitvizo's clear visuals and explanations to guide you. In short, no coding or special technical setup is needed – just log in and start exploring the market insights right away.

Although bitvizo provides sophisticated algorithms and extensive analyses, the crypto market remains extremely dynamic and unpredictable. External influences—such as regulatory changes, economic events or market psychology—can cause prices to move suddenly and sharply. Even the best models cannot anticipate every market development. Our platform is intended to support your understanding of market trends through the PMP values but should not be used as the sole basis for trading decisions. We recommend always consulting multiple sources of information and considering your decisions carefully.

Additional information on PMP values

• Information only: PMP values are derived from statistical models and analyses of historical data. They provide a general probability indicator for price movements. These values are meant to inform and provide insights—they are not intended to trigger direct trades without further consideration.
• Market dynamics: Cryptocurrency markets are inherently volatile and subject to rapid swings. Although PMP values are useful, they always contain uncertainties. Always view the forecasts as one building block in the overall picture and keep current news and market sentiment in mind.
• No trading recommendation: Information derived from our PMP values is for educational and informational purposes only. bitvizo issues no recommendations. Use our data as a starting point for your own research and analysis and combine it with your own knowledge to gain a comprehensive understanding of the market situation.

Taking out a subscription with bitvizo is quick and straightforward. Visit the Pricing page on our website, where all available packages are displayed clearly. Select the plan that best suits your needs and click on "Subscribe" (or the corresponding button). You will then be directed to our secure payment form to choose one of the offered payment methods and complete the transaction. Once the payment has been confirmed, you will receive an e-mail confirmation and your account will be upgraded immediately so you can start using the premium features.

• Credit cards: We accept major credit cards such as Visa, MasterCard and American Express. Credit-card payments are encrypted and activate the subscription instantly.
• PayPal: You can pay comfortably via PayPal without entering payment details on our site while benefiting from PayPal's buyer protection.
• Bank transfer: For larger amounts or if other methods are unsuitable, you can transfer the amount directly. The subscription is activated once the payment reaches our account.

Yes. If you have subscribed, you are entitled to a 14-day right of withdrawal as a consumer. You can withdraw from the contract within fourteen days without giving reasons. Details on the procedure and any refunds can be found in the withdrawal instructions in our Terms and Conditions. In brief: send us an explicit statement within the period (an e-mail to support is sufficient) and we will unwind the contract accordingly.

Our contract terms are clearly and transparently set out in the Terms and Conditions. There you will find details on durations, renewals, cancellation periods and payment modalities. All prices include VAT. Subscriptions automatically renew for the original term unless otherwise stated, but can be cancelled within the periods specified in the T&Cs. Please read the T&Cs carefully before subscribing so you are fully aware of your rights and obligations.

Yes, all prices quoted on our website include VAT. No hidden costs apply. Should additional costs arise in isolated cases (e.g. for optional add-ons or special offers), we will point this out explicitly in the price overview. Our price display is designed so that you can always clearly see what costs are associated with a subscription.

We take the security and stability of our platform very seriously. bitvizo's backend infrastructure is built using modern, security-focused best practices to ensure that data and computations remain safe and reliable. All servers are protected by up-to-date firewall systems and network security measures, and we regularly apply security patches and updates to guard against vulnerabilities. Communication between the frontend (what you see in your browser) and our backend is encrypted, so sensitive data and real-time signals are transmitted securely just as we protect personal data transactions. We also enforce strict access controls on our systems – only authorized personnel and services can interact with critical components of the backend, reducing the risk of unauthorized access. Additionally, the backend is monitored 24/7 for any suspicious activities or performance issues. If anything unusual is detected (be it a security anomaly or a hardware glitch), our team is alerted immediately so we can respond and keep the platform running smoothly. We've built redundancy and fail-safes into the system as well, meaning there are backup processes in place should one part of the system fail. Overall, you can think of the backend as a securely locked vault where all the heavy lifting (data crunching, model calculations, etc.) happens – it's robust against attacks and designed to maintain uptime, so you can trust that bitvizo's engine is both secure and reliable while you use it.

No. We prioritize your privacy and data security. The AI model behind bitvizo is trained on market data – such as historical prices, trading volumes, and other market indicators – not on individual users' personal data. Any information you provide to bitvizo (for example, your account details or settings) is used only to support your experience on the platform and to help us improve the service in general, in accordance with our privacy policy. We do not feed your personal information or usage patterns into the predictive model. This means your data (like which coins you view or what alerts you set) isn't directly influencing the AI's training or its future predictions. The model learns from the crypto markets themselves, and its performance improvements come from incorporating new market observations, not from who our users are or what they individually do. Rest assured that any data you entrust to us is handled securely and solely for providing you with the service – it's not being repurposed as training material for our algorithms. In summary, using bitvizo will not compromise your personal data, and your information will remain private while our AI does its work with the market data available.

The protection of your personal and financial data is a top priority for bitvizo. We use modern security standards to protect your data from unauthorised access. All sensitive information (e.g. payment data) is transmitted encrypted and stored in a secure environment. Our databases and servers use current encryption and firewall technologies to ensure a high level of protection. We also use your data solely internally to provide and continuously improve our service—data is only shared with third parties within the framework of our privacy policy or with your consent. Our strict data-protection measures comply with the GDPR and other applicable regulations. You can read the details at any time in our Privacy Policy.

Your privacy is paramount. bitvizo's policy is straightforward:

• No sale or sharing of personal data: We do not sell, rent, or share individual user data (account details, usage patterns, alert settings) with any external parties.
• Aggregate, anonymized analytics only: To improve our service and prioritize new features, we analyze usage in aggregate (e.g. "X% of users viewed BTC-USDT PMP-Cards today"). These statistics contain no personally identifying information and are used solely for product enhancement.
• GDPR and data protection compliance: All data handling adheres to GDPR and other applicable regulations. Sensitive information (login credentials, payment details) is encrypted in transit and at rest, and only used internally to provide and improve bitvizo's functionalities.

Our dedicated support team is happy to help with questions or problems. You can reach bitvizo support in several ways:

• E-mail: Send us a message at support@bitvizo.com. We aim to respond to e-mails as quickly as possible—usually within 24 hours.
• Contact form: On our website you will find a Support/Contact form where you can send your request directly. Please describe your problem or question as specifically as possible—we will reply by e-mail.
• Social media: You can also reach us via our official social-media channels (e.g. on Twitter or Facebook under the name bitvizo). Send us a direct message or leave a comment—our team monitors these channels and will respond promptly.
• Community forum: bitvizo operates an online forum where users can exchange ideas. Join the forum to ask questions or give feedback. Often other experienced users can help, too. Our support team also checks the forum regularly and assists with unresolved issues.