Terms of Use

bitvizo Terms of Use

of

bitvizo UG (haftungsbeschränkt)

Steiermärker Str. 3-5

70469 Stuttgart

Welcome to bitvizo. We have created this platform so that you can use our AI-generated and AI-assisted live analyses and PMP Cards to support your own crypto trading decisions. At this point we would like to emphasize that bitvizo does not provide any investment, financial or asset investment advice, but solely provides data-based information. The handling of this information, as well as any conclusions and decisions you derive and take as a result of consuming this information, are your sole responsibility. All Services associated with our platform are governed by these Terms of Use.

I.General Provisions

1.General Provisions and Scope

(1)These Terms of Use apply to the Services of bitvizo UG (haftunsgbeschränkt) (hereinafter also referred to as “we” or “bitvizo UG”) which are provided to the user (hereinafter “User” or “you”) in connection with the use of our platform at www.bitvizo.com (the “Platform”).

(2)These Terms of Use and our entire range of Services are intended exclusively for consumers. A consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to their commercial nor to their self-employed professional activity (Section 13 of the German Civil Code (BGB)).

(3)Your general terms and conditions, if any, shall not apply, regardless of whether you expressly refer to them or we do not expressly object to them. Your general terms and conditions shall only become part of this contract if we expressly agree to them. Individual agreements between us in offers, order confirmations, declarations of acceptance, etc. shall take precedence over the provisions of these Terms of Use.

2.Subject Matter of the Contract

(1)We provide you with a platform (hereinafter also referred to as “bitvizo” or the “Platform”) by means of which you can support your crypto trading decisions with data-based analyses. Our Platform is particularly suitable for

a.crypto beginners and hobby traders who wish to view market trends and PMP Cards;

b.day traders and swing traders who wish to identify short-term price movements;

c.tech-savvy users who are interested in AI-assisted signals.

(2)All services that we provide to you through our Platform and its technical capabilities are hereinafter also referred to as the “Services”.

(3)The technical functions that we provide through our Platform are developed by us and made available there for you to access and/or use.

(4)Depending on the selected freemium or subscription model, the subject matter of these Terms of Use is the free-of-charge or paid provision of the Platform and your ability to use the Platform via your profile to obtain information about the crypto market.

(5)The Services of our Platform include, in particular:

•Live data analysis: USDT pairs on the “Binance” platform are captured at 60-second intervals and technical indicators are calculated.

•PMP Cards: AI-assisted signals (every 60 seconds) that indicate probabilities for short-term price increases.

•Alerts & Filter: Automated notifications and dashboard filters based on individually configurable thresholds.

•History: Display of past PMP Cards and performance tracking.

(6)With bitvizo, we provide you, as a User, solely with a technical platform for purely informational purposes regarding crypto prices and past price movements as well as future price movements forecast on the basis of the available data. We do not act as a financial or investment adviser, and no content on the Platform is to be understood as personal investment advice or an investment recommendation. In particular, the information we provide is not intended to form the basis of an investment decision, nor does it constitute an “investment recommendation” within the meaning of the EU Market Abuse Regulation (MAR) or other applicable financial regulations. Users are solely responsible for any contracts and legal relationships between users themselves or between users and third parties. We do not become a party to any such contracts or agreements.

(7)The information, analyses and forecasts provided on our Platform do not constitute investment, financial or asset investment advice and do not represent a recommendation to buy, sell or hold any assets. Any statements regarding possible future performance are speculative in nature and are provided for information purposes only. We expressly recommend that you conduct your own research and due diligence before making any purchase decisions.

3.Use of our Services & Registration

(1)To use the Services of our Platform, you must register as a User. Only natural persons with unrestricted legal capacity may register as Users.

(2)To register, the registration form provided on our Platform must be completed in full and truthfully and submitted to us. We are entitled to request written evidence to verify the data provided.

(3)By submitting the registration form, you make a binding offer to us to conclude a user agreement for the Platform. The user agreement is concluded upon our confirmation of the registration and activation of your user account. Each User may register only once.

(4)To use our Services, the following technical requirements are required at a minimum:

•Internet connection

•Up-to-date web browser

4.Term of Contract & Termination

(1)The term of the user agreement between us is based on the term of the Service you have booked.

a.The free user agreement under the “Free Plan” is generally concluded for an indefinite period.

b.The terms of paid plans are one month each, starting on the date of your booking. The term of paid plans constitutes the “initial term”.

(2)After expiry of the agreed initial term, the user agreement shall automatically be extended by one further month in each case unless it is terminated.

(3)The user agreements between us may be terminated at any time without notice effective as of the end of the initial term and, in the event of automatic renewal, at any time without notice effective as of the end of the respective contract month.

(4)Termination is effected by clicking the “Cancel now” button in your user account. If you use the free basic version, termination is also possible by deleting your user account.

(5)The right to extraordinary termination for cause (Section 314 of the German Civil Code (BGB)) remains unaffected. Good cause exists for us in particular if (i) you materially breach these Terms of Use, (ii) you are in default with the payment of the fees for the use of paid Services despite a reminder and a grace period for payment of at least two calendar weeks, or (iii) we decide to discontinue the Platform and cease operating the Platform.

5.Your Right to Use our Services

(1)You receive a simple, non-exclusive right to use our Services, limited in time to the duration of the respective contract and without territorial restriction.

(2)You are not entitled to reproduce, publicly perform, in particular make publicly available, edit, transform, translate, decompile or otherwise modify our Services. Your rights under Sections 69d (3) and 69e of the German Copyright Act (UrhG) remain unaffected.

(3)In the context of creating and sharing posts, uploading files and images and in connection with the dissemination of information in the course of using our Services (hereinafter collectively also referred to as “Your Content”), you are independently responsible for ensuring that you do not infringe any third-party rights, in particular third-party copyrights, and that you grant us the rights of use in Your Content that we require to provide our Services. Accordingly, unless we request more extensive rights of use from you in an individual case, you grant us a simple right of use in the content provided for the purpose of performing the Services, which is unlimited in territory and time and unrestricted with respect to all types of use.

(4)The content of our Services (in particular on our Platform) is our exclusive property and/or subject to our exclusive rights and/or the property/rights of our service providers. All content is protected by national and international law, in particular copyright law. Unauthorized distribution, reproduction, exploitation or other infringement of our industrial property rights and copyrights will be prosecuted under civil and/or criminal law.

6.Availability

(1)For technical reasons, we cannot guarantee permanent and complete availability of the servers on which our Services are operated. The availability of our Platform and/or individual services may therefore be temporarily restricted, in particular due to necessary maintenance or repair work.

(2)We would like to point out that restrictions or impairments in the use of the Platform may occur which are outside of our sphere of influence. This includes, in particular, actions by third parties who do not act on our behalf, technical failures beyond our control, and force majeure.

(3)We reserve the right to restrict access to the Platform, in whole or in part, temporarily or permanently, due to maintenance work, capacity constraints and other events that are beyond our control.

7.Liability

(1)Our liability under the contract concluded between us, regardless of the legal basis, for your damages is limited in amount to the damages typically foreseeable at the time the contract is concluded and in scope to material contractual obligations, provided that the damage was not caused by us or by a legal representative or vicarious agent intentionally or with gross negligence. A material contractual obligation is an obligation the fulfillment of which makes the proper performance of the contract possible in the first place and on the compliance with which you may regularly rely.

(2)The above limitation of liability shall not apply and our liability shall be unlimited in amount in the event of injury to life, limb or health as well as in the event of intentional, grossly negligent or fraudulent conduct. The same applies in the event of the written assumption of a guarantee for the quality or durability of a Service to be provided by us.

(3)Our liability under the Product Liability Act remains unaffected.

(4)In no case, however, unless expressly required by law, shall we be liable for actions or omissions that you take on the basis of the information obtained on our Platform and for any resulting damage to you or third parties. As stated in various places in these Terms of Use, we provide on our Platform exclusively non-binding information on past and forecast future movements in the crypto market, without deriving recommendations for you therefrom.

(5)We assume no liability for losses arising from the use of the information provided on the Platform or from trading decisions based thereon.

(6)If we are asserted against by Users or third parties due to actions taken by you on our Platform and resulting legal infringements, without any responsibility or fault on our part, you are obliged - subject to mandatory statutory rules on liability and responsibility - to indemnify us against all claims in connection therewith. You shall reimburse us for the costs of an appropriate legal defense and any other costs incurred as a result of such assertion.

8.Principles for the Provision of our Services

(1)With our Platform and its functions, we merely provide you with a technical basis for the purposes to be implemented by you within the scope of the Services purchased. Subject to mandatory statutory liability obligations and the provisions of these Terms of Use, we assume no responsibility for actions carried out using our Platform or for content processed using our Platform. All actions carried out by you using our Platform and all content processed by you using our Platform are governed by the agreements and contracts that you conclude with other Users or third parties with whom you use our Platform, or by law.

(2)In general, the provisions of German tenancy law apply to the use of our Services. Maintenance measures such as troubleshooting, updates or further development form part of our Services. Further support is offered if agreed accordingly. Beyond the maintenance measures, the statutory warranty law for defects in rental law applies.

(3)Adjustments, changes and additions to our Services as well as measures serving to identify and remedy functional malfunctions will only lead to a temporary interruption or impairment of accessibility if this is technically unavoidable.

(4)You may not make our Services available to third parties for commercial use.

(5)Via links or functionalities within our Services, you may access third-party websites and software that are not operated by us and for which we are not responsible. Such links or functionalities are either clearly marked or can be identified by a change in the browser address bar or a change in the user interface.

(6)We reserve the right to change or adapt our Services as well as the related documents and appendices, taking your interests into account, and to expand their functional scope, provided that we do not thereby breach our main performance obligations owed to you under the contract.

(7)We protect our systems against virus infections. Nevertheless, a virus infection can never be completely ruled out. Moreover, it may occur that unauthorized third parties send messages using our name without our consent, which may, for example, contain viruses or so-called spyware or link to web content that contains viruses or spyware. We have no influence on this. You should therefore check all incoming messages sent under our name. This also applies to any messages from other Users.

(8)We are not responsible for damage or data loss that may arise from the installation of software not originating from us on your devices.

(9)Under no circumstances may you unauthorizedly use your device or the platform store account or platform account, the login name or the password of another User. If a third party uses your account after having obtained the access data because you have not sufficiently protected it against unauthorized access by third parties, you shall be treated as if you had acted yourself.

(10)In the event of a justified suspicion that access data has become known to unauthorized third parties, we are, for security reasons, entitled - but not obliged - at our sole discretion to change the access data without prior notice and/or to block the use of the account. We will inform the authorized User thereof without undue delay and, upon request, provide the new access data within a reasonable period. You have no claim to the restoration of the original access data.

(11)You must inform us without undue delay as soon as you become aware that unauthorized third parties have gained knowledge of the access data to your platform store account or that unauthorized third parties are using your device. We point out that access data should be changed regularly for security reasons.

(12)When using our Services, you are prohibited from:

•infringing third-party intellectual property rights such as trademark, copyright and name rights,

•harassing other Users and third parties,

•creating or uploading content that is obscene, offensive, defamatory, discriminatory or otherwise unlawful,

•uploading unlawful, discriminatory or otherwise inappropriate content as well as personal data of Users or third parties without their consent,

•using the Platform for the deliberate dissemination of misinformation, spam or harmful software,

•copying, crawling, scraping or otherwise using the Platform for purposes other than those stated in these Terms of Use,

•using measures, mechanisms or software in connection with the Platform that may disrupt the function and operation of the Platform,

•taking measures that may result in an unreasonable or excessive load on the technical capacity of the Platform,

•blocking, overwriting or modifying content,

•adding elements to the Platform or changing, deleting or otherwise modifying elements of the Platform,

•copying, extracting or otherwise using graphic elements or attempting to decompile the source code of the Platform (subject to Section 69e UrhG),

•using tools that interfere with the operation of the Platform (in particular so-called “bots”, “hacks”, etc.),

•obtaining premium features or other benefits, such as the systematic or automated control of the Platform or individual functions of the Platform, through the use of third-party software or other applications or exploiting programming errors for your own benefit (“exploits”),

•disseminating commercial advertising for products or programs of third parties in connection with our Services,

•using malicious-code-bearing or virus-infected documents, files, IT systems of third parties and data in connection with our Services,

•using mechanisms, software and scripts beyond the functionalities and interfaces provided, in particular if this blocks, modifies, copies or overwrites our Services, and

•impairing our Services by data manipulation (Section 303a StGB), computer sabotage (Section 303b StGB), falsification of data with evidentiary value (Sections 269, 270 StGB), suppression of data with evidentiary value (Section 274 StGB), computer fraud (Section 263a StGB), data espionage (Section 202a StGB), interception of data (Section 202b StGB) or other criminal offences.

(13)We are entitled, stating legitimate reasons, to refuse access to our Platform and to block or exclude you as a User or to terminate any contract concluded between us for cause if we receive repeated complaints about you or if the requirements of a contract concluded with us and these Terms of Use, other requirements communicated by us or compliance with statutory provisions are repeatedly violated. We will inform you thereof without undue delay in each case and give you the opportunity to comment. Prior to a complete blocking or exclusion, we will inform you a reasonable time in advance, stating the relevant reasons. If you remedy the reason that led to the refusal, blocking or exclusion, we will consider re-admitting you to our Platform.

9.Artificial Intelligence

(1)We use artificial intelligence to provide our Services. Among other things, we use artificial intelligence for the Services described below:

a.PMP Card generation: A machine learning (ML) model evaluates historical and current trading metrics per cryptocurrency trading pair and calculates, every 60 seconds, the probabilities of short-term price increases within a defined time window (5, 10, 30 and 60 minutes).

b.Feature engineering & hyperparameter tuning: Automatic generation of additional technical indicators (RSI, MACD, volatility, order-book imbalance, etc.) and optimization of model parameters via Keras Tuner, which are used for model training and the prediction of PMP Cards.

c.Real-time analysis & alert system: The AI models run continuously on our servers, generate PMP Cards at fixed intervals and, upon request, trigger User alerts as soon as defined thresholds are exceeded.

d.Model performance tracking: After each training, metrics such as accuracy, precision, recall and F1 score are calculated and displayed in dashboards; SHAP analyses visualize the most important influencing factors.

e.Adaptive model adjustment: In the event of unusual market movements, the system detects deviations, automatically switches to a predecessor model or initiates a rapid retraining routine to ensure signal quality and stability.

(2)In connection with the use of our Services that may rely on artificial intelligence, the following applies:

a.We neither provide a guarantee nor a warranty for the accuracy and usability of the answers and results output by the artificial intelligence. These may therefore be incorrect. Any actions derived from them should therefore not be based on their content without verification.

b.We neither provide a guarantee nor a warranty for the ongoing availability of the artificial intelligence.

c.We neither provide a guarantee nor a warranty that the answers and results are free to use. We expressly point out that all answers and results may be protected by (copyright) law. Such protection generally prohibits, in particular, further dissemination of the answers and results.

d.Users decide for themselves and are therefore responsible for what information and data they share via our Services that rely on artificial intelligence.

(3)Unless expressly warranted or required by law, we assume no responsibility for answers and results resulting from the use of our Services that operate with artificial intelligence, or for actions or omissions by our Users resulting therefrom. This means that, unless legally mandatory, we are not liable for the accuracy and suitability of the answers and results of the artificial intelligence for the Users’ purposes or for any actions or omissions resulting therefrom. Otherwise, we are liable in accordance with the liability provisions set out in these Terms of Use.

10.Important Information & Disclaimer

(1)You alone are responsible for evaluating the information provided on our Platform and for all decisions you make regarding the purchase or sale of cryptocurrencies or other assets. The use of bitvizo’s Services and content is at your own risk. Before making any investment or trading decisions, you should carefully consider your financial situation, your objectives and your risk tolerance and, if necessary, consult an independent financial adviser.

(2)We provide information and analyses on cryptocurrency markets based on historical data, a variety of market indicators and AI-assisted forecasting models. Although we use modern technologies and strive for accuracy, no analysis or forecast can be guaranteed. We do not warrant that the analyses, indicators or forecasts provided are always correct, complete, up to date or profitable. Past performance of assets or models as well as forward-looking statements or forecasts presented on our Platform are not indicators of future results and provide no guarantees.

(3)Trading in or investing in cryptocurrencies involves significant risks, including the possible total loss of the capital invested. Digital asset markets can be extremely volatile and unpredictable. You assume full responsibility for any investment or trading decisions you make based on the data and information collected on our Platform.

11.Data Protection

(1)We collect, process and use personal data in connection with the provision of our Platform. All information on how we handle personal data within the scope of the contract can be found in our privacy policy, which is available at www.bitvizo.com/datenschutz/ at any time.

(2)If, in the course of using our Platform, you have the opportunity to obtain knowledge of personal data of us or third parties, you warrant that you will process such data only in an authorized manner, for a contract-compliant purpose and in compliance with statutory requirements.

12.Governing Law & Jurisdiction

(1)For all rights and claims arising from and in connection with the contract, German law shall apply, unless mandatory statutory law takes precedence, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

(2)If you act as a business or are a merchant within the meaning of the German Commercial Code (HGB), our registered office shall be the place of jurisdiction for all disputes arising from this contract. For contracts with consumers, the statutory provisions on the competent court shall apply.

(3)Information pursuant to Section 36 of the German Consumer Dispute Resolution Act (VSBG): We do not participate in dispute resolution proceedings before a consumer arbitration board and are not obliged to do so.

13.Miscellaneous

(1)Should any provision of these Terms of Use be or become invalid or unenforceable, the remaining provisions of these Terms of Use shall remain unaffected, unless the omission of individual clauses would disadvantage one party to such an unreasonable extent that it can no longer reasonably be expected to adhere to the contract.

(2)Amendments and supplements to the Terms of Use and to the entire contract between us require text form to be effective, unless the following explanations stipulate special form or process requirements.

a.Amendments and supplements that are made (must be made) by us due to changed legal or technical requirements for our performance and that have no negative impact on the Services to which you are entitled shall become effective if you do not object to an amendment within one (1) month after receipt of an amendment notice in text form and we have informed you in advance of your right to object. If you object to the amendment, the contract shall continue unchanged and we are entitled to terminate the contract extraordinarily with a notice period of one (1) month to the end of the next calendar month.

b.Amendments and supplements to the contract that we wish to make due to changed performance, remuneration or other commercial or operational requirements and that have a negative impact on our contractual relationship with you shall only become effective if you expressly consent to them. This consent may be given by clicking a consent button in the amendment notice (email or pop-up within the use of our Services) or via another simple and transparent method provided by us. If no consent is given, the contract shall continue unchanged and we are entitled to terminate the contract in accordance with the contractually agreed notice periods.

c.Text form also applies to an amendment to this text-form clause. The precedence of individual ancillary agreements remains unaffected.

d.The aforementioned periods do not apply and there is only a right to be informed about amendments to the contract insofar as the amendments are necessary to avert an unforeseen and imminent danger, in order to protect against fraud, malware, spam, violations of data protection or other cybersecurity risks.

(3)Both parties are entitled to transfer the contract to an affiliated company, a legal successor or a company that takes over the respective Services. The parties shall inform each other in text form prior to the planned transfer.

II.Provisions Regarding Paid Services

14.Formation of Contract

(1)A contract for the use of paid Services is concluded as follows:

(2)On our Platform you will find information about the content and costs of the paid Services we offer. This information does not yet constitute an offer to conclude a contract for the use of our Services.

(3)Only by submitting the relevant booking form do you make a binding offer to us to conclude a contract for the relevant Services.

(4)Before you submit the booking form, we will inform you that the booking is subject to payment and give you the opportunity to take note of these Terms of Use.

(5)Furthermore, before you submit the booking form, we give you the opportunity to review your entries and, if necessary, correct them.

(6)After you submit the booking form, you will receive an acknowledgment of receipt of your booking at the email address you provided. This acknowledgment of receipt generally also constitutes acceptance of your offer to book the Service.

(7)In this email or in a separate email, we will send you the contract text (consisting of the order, Terms of Use and order confirmation and invoice) (contract confirmation).

(8)Upon full payment for the purchased Services, you will receive immediate access to the Services.

15.Fees & Payment Terms

(1)The type and amount of the fee for the Service you have booked will be communicated to you during the booking process, in the booking overview and in the booking confirmation and, unless expressly stated otherwise, includes statutory VAT.

(2)As part of the booking process, you will be informed of the available payment methods and can choose the payment method that suits you.

(3)If we involve third-party providers to process the payment transaction, their terms and conditions shall also apply.

(4)If you fail to meet a statutory or agreed payment deadline, you will immediately be in default and we are entitled to claim default interest accordingly.

As of: July 2025